Cancellation & Refund

CAPEASY MICROSERVICES FOUNDATION: Refunds and Cancellations Policy

1. Introduction

•   At CAPEASY MICROSERVICES FOUNDATION, we prioritize our customers’ satisfaction and strive to provide clear and fair policies regarding refunds and cancellations. This policy outlines the terms and conditions under which refunds and cancellations will be processed for our microfinance services.

2. Eligibility for Refunds

•   Refunds will be considered under the following circumstances:
  • Overpayment: If a customer has made an excess payment beyond the required amount.
  • Service Error: If there has been an error on the part of CAPEASY MICROSERVICES FOUNDATION resulting in incorrect charges or fees.
  • Non-Disbursement: If the loan amount has not been disbursed to the customer after approval due to internal processing issues.
  

3. Non-Refundable Circumstances

•   Refunds will not be provided under the following circumstances:
  • Change of Mind: If the customer decides to cancel the service after the loan has been disbursed.
  • Breach of Contract: If the customer violates the terms and conditions of the loan agreement.
  • Service Utilization: If the services have been utilized in accordance with the loan agreement.
  

  4. Process for Requesting a Refund

•   To request a refund, customers must:
  • Contact our customer service team via email or phone within 30 days of the transaction.
  • Provide necessary documentation and details, including the transaction ID, amount paid, and reason for the refund request.
  • Allow up to 14 business days for the processing of the refund request.
  

5. Cancellation Policy

•   • Loan Application Cancellation: Customers may cancel their loan application before the loan has been approved and disbursed. No cancellation fee will apply.
  • Post-Disbursement Cancellation: Once the loan has been disbursed, cancellations are not permitted, and the customer is required to adhere to the repayment schedule outlined in the loan agreement.

6. Refund Processing

•   • Approved refunds will be processed within 14 business days and credited back to the original payment method.
  • Customers will be notified via email once the refund has been processed.
  • In case of any delays, our customer service team will provide updates and assist with any queries.
  

7. Dispute Resolution

•   If a customer is dissatisfied with the outcome of a refund request, they may escalate the matter to our customer service manager for further review. A final decision will be communicated within 7 business days of the escalation.

8. Amendments to Policy

•   CAPEASY MICROSERVICES FOUNDATION reserves the right to amend this Refunds and Cancellations Policy at any time. Customers will be notified of any significant changes via our website or email communication.

49. Contact Information

•   For any questions or concerns regarding this policy, please contact our customer service team:
  • Email: support@capeasymicrofin.in
  • Phone: 7740972005